mp02

1. Introduction
This course deals with core issues of how to manage a single project and projects within programs. Life cycle concepts shape project and program management. Stakeholders must be identified and their expectations must be analysed and discussed. Customer relationship must be developed.

There are several kinds of life cycles to be considered in project management:
 * There is an "inner" life cycle that defines phases of a project starting with an initial phase where ideas and goals of a project are collected, going on with intermediate phases where project plans are developed and approved, and where project execution starts, linked with monitoring and control. And coming to a final phase with processes to close the project. This "inner" life cycle is focused on a single project.
 * If projects are embedded in programs there is the "outer" life cycle of the program - and within the life cycle of the program we have life cycles of projects included in the program. The program life cycle has its own initiating, intermediate and closing phases - and within these phases overlapping projects must be managed and controlled.
 * If a project is supported by special sponsors like UN, World Bank, EU, etc., these sponsors have additional life cycles concepts that are to be considered. They announce programs, they call for tenders, they collect and evaluate proposals. And selected projects must follow their special program life cycle.

The quality of project management is determined by the way life cycles are recognized and implemented, and by the level of stakeholder management. These perspectives and additional aspects contribute to project management maturity, that will be discussed in this course on an elementary level, and that will be further developed for example in specializations on quality management.

2. Course structure
Introduction

Life cycle concepts
 * Project life cycle concepts as discussed in PMBOK and other basic sources
 * Program life cycle
 * Project life cycles as established by main sponsors like UN, World Bank, EU, etc.
 * Project life cycle and maturity models

Customer Relationship and Stakeholder Management
 * Identification of customers and stakeholders
 * Manage expectations of customers and stakeholders
 * Communication with customers and stakeholders

Maturity Models
 * Core concepts of maturity models
 * Maturity models and quality management

3. Case Studies

 * Project life cycle case
 * Program life cycle cases

4. Parameters
ECTS: 3 Hours of study in total: 90 Weekly hours per semester: 2 Contact hours: 30 Self study hours: 60 Course characteristics: compulsory Course frequency: every year - winter semester Maximal capacity: 15 students Course admittance prerequisites: no special requirements Skills trained in this course: professional, methodological, and personal skills Prerequisite for the completion of the following courses: This course is important for all subsequent courses Assessment of the course: 75% contributions within the course (homework, group work, presentations, case studies) 25% written or oral examination at the end of the course Teaching staff: Prof. Dr. Christian Reimann, Prof. Dr. Peter Reusch, NN

5.1 Knowledge
The students can
 * describe the core issues of life cycle concepts..
 * explain the difference between project life cycles and program life cycles.
 * explain life cycle concepts of global sponsors (UN, World Bank, EU, etc.).
 * explain the concept of stakeholders and the roles of stakeholders in a project.
 * explain the concepts of customer relationship management in projects.
 * explain core issues of maturity models in project and program management.

5.2 Skills
The students are able to
 * analyze project and program life cycles
 * identify and characterize stakeholders
 * identify expectations of stakeholders
 * develop stakeholder management
 * analyse, characterize, and develop concepts of project maturity

in a given context in the course.

5.3 Competence - attitude
They are able to


 * analyze project and program life cycles
 * identify stakeholders
 * identify expectations of stakeholders
 * develop stakeholder management
 * analyse, characterize, and develop concepts of project maturity

in a new context / projects.

5.4 On scaling learning outcomes
The assessment of learning outcomes is based upon the following core perspectives:


 * Analysis - quality of analyses
 * Completeness – regarding stakeholders, expectations, etc.
 * Completeness - regarding life cycles
 * Complexity - regarding the variety of stakeholders and their expectations

6. Teaching and training methods

 * Lectures introducing concepts, methods and tools
 * Group work to practice concepts and methods, to develop skills and to work on case studies
 * Home work to add individual contributions
 * Presentations to communicate results

7. Course mapping
This course is linked to all other courses of the study program in the following way :

MP02 follows MP01 embedding projects into life-cycles, and considering maturity models for project management, as well as customer relationship and a deeper stakeholder analysis.
 * MP01: Projects: Concept, Types, Cases, Context and Organization**

MP02 includes links to various kinds of standards (PMI®, IPMA®, OGC®, etc) that are deeper discussed in MP03; in MP02 standards have to be recognized to meet the requirements of tenders.
 * MP03: Standards and Mainstreams**

MP02 includes discussions on the requirement of project planning within project and program life cycles.
 * MP04: Project Planning**

MP02 includes discussions on the requirement of project control.
 * MP05: Project Control**

Human resources and project teams follow project cycles.
 * MP06: Human Resource Management in Projects - including Competences, Team Building and Leadership**

MP02 includes discussions on stakeholders.
 * MP07: Project Organization**

MP02 shows the need for quality management in projects.
 * MP08: Managing Quality**

MP02 follows MP01 and shows risks related to stakeholders and life cycles.
 * MP09: Managing Risk**

MP02 supports project economics especially with perspectives of life cycles and stakeholders.
 * MP10: Project Economics**

MP02 includes discussions on the requirement of communications among stakeholders within project and program life cycles.
 * MP11: Communications, Negotiation and Conflict**

Cases studies in MP02 include d i scussions on social competencies and social responsibility.
 * MP12: Social Competencies**

Case studies in MP02 include aspects of change management.
 * MP13: Managing Change**

MP02 develops cultural awareness and a basic understanding for the needs of intercultural communication especially in programs of global sponsors.
 * MP15: Intercultural Communications - Cultures in Projects**

Information and communication are the backbone for project management - there are special requirements in programs.
 * MP16: Information and Knowledge Management**

Case studies in MP02 show the legal context of projects in selected cases (Consortium, ... ).
 * MP18: Legal Aspects in Project Management: Contracts, Procurement, and further Issues**

Different types of life cycles and case studies discussed in MP02 show that projects are embedded in programs and portfolios.
 * MP19: Program and Portfolio Management**

Case studies in MP02 show the impact of projects on safety, health, and the environment especially within the programs of the global sponsors.
 * MP20: Safety, Health and the Environment**

8. References:
Most course materials are available in ILIAS and additional web portals - a few books to mention here:


 * 1) PMBOK® - 4th edition, PMI® 2008.
 * 2) Kerzner, Harold: Project Management - A Systems Approach to Planning, Scheduling and Controlling, 10th edition, John Wiley, 2009.
 * 3) Gareis, Roland; Stummer, Michael: Process and Projects, Manz Verlag, Wien 2008.
 * 4) Schelle, Heinz; Ottmann, Roland; Pfeifer, Astrif: Project Manager, GPM, Nueremberg 2006.
 * 5) Morris, Peter W.G.; Pinto, Jeffrey K. (eds.): The Wiley Guide to Managing Projects, John Wiley 2004.
 * 6) Larson, Gray .: Project Management - the Managerial Process, 4th edition, McGraw Hill, 2008.
 * 7) Frigenti, Enzo; Cominos, Dennis: The Practice of Project Management, 2nd edition, Kogan Page 2006.
 * 8) Hedeman, Bert, e.a. : Project Management Based on PRINCE2®, Van Haren Publishing, 2009 Edition.
 * 9) Turner, J. Rodney; Simister, Stephen, J.: Gower Handbook of Project Management, 3rd edition, Gower Hampshire, England, 2000.