mp30bio

MP30 Bilbao: EFQM Model of Excellence in Management
We start by the initial learning outcomes from UPV-Bilbao course descriptions, translated into English: • The student will be able to demonstrate a detailed knowledge of the EFQM Model, and all the implications of its different criteria and sub-criteria • The student will be able to develop all the aspects involved in a self-assessment proc-ess, with their determinants and consequences

Determining the learning outcomes

Now, let us review the main topics of this course, taken from the contents of UPV-Bilbao course descriptions. We have reshaped it a bit, and have added the last topic, all according to the last version of the course: • Review of Quality principles and models • EFQM Model of Excellence • Concepts, criteria and sub-criteria • Self-assessment • Comparison with the EFQM Model 2010 Now, we determine what the course tries to achieve in terms of knowledge, for each of these topics, starting from the second topic; the first one is introductory only: Objective 1: Knowledge of the EFQM Model and its core concepts Objective 2: Self-assessment process and the aspects involved Objective 3: Main similarities and differences with the EFQM Excellence Model 2010 Now, for each objective, we assign the most appropriate value in terms of the level, regarding the table of Expanded Taxonomy of Learning (See Appendix 6), and then, we choose the most appropriate verbs from the list of verbs valid for that level: • Objective 1: Knowledge of the EFQM Model and its core concepts. According to the course, the objective is not only to remind the model components or be able to draw the EFQM diagram, like the one shown in Figure 5.4. The objective is to be able to describe the main concepts, the interrelations, and the main characteristics of the model. • Objective 2: Self-assessment process and the aspects involved. According to the course, the objective is to remember the main elements present in a self-assessment process, but also be able to explain the aspects involved, the determi-nants and consequences. Going to the mentioned table of Taxonomy, the results are: o The assigned level is BT2 – Understand (Construct meaning from informa-tion) o The proposed learning outcome 2 is: Explain the aspects involved in a self-assessment process, the determinants and consequences o Recommendation: Include some EFQM self-assessment exercises, and then, level BT5-Evaluate could be reached • Objective 3: Main similarities and differences with the EFQM Excellence Model 2010. According to the course, the objective is to know which the main differences are among EFQM model and EFQM Model 2010 and how different an assessment using RADAR system can be if we use the 2 different models. The result is determined by the students through homework. They have to look for the information of the new EFQM Model and afterwards determine and explain the main differences and simu-late assessments.