mp08

1. Introduction
This course provides an introduction to quality management. Principles of quality management shape project management, principles like: Customer focus, leadership, involvement of people, process approach, system approach to management, and factual approach to decision making. For some of these principles the core area is in other courses like MP06 on human resource management or MP14 on creativity and decision making. In MP08 there is a main focus on processes and systems. Methods and tools for the description of processes are analysed and applied. Event process chains and business process management are included. Tools like ARIS, ARIS express, and Visio are used.

Quality management standards are discussed, the ISO9000 family and also EFQM. A special role plays ISO 10006 with guidelines for quality management in projects.

Quality management is a knowledge area of project management according to PMBOK for example. Concepts and processes of this knowledge area are discussed.

Quality management processes are developed in case studies, as well modules of a quality system and a quality manual.

2. Course structure
1. Quality management - general perspectives

1.1 Quality management concepts and strategies 1.2 Quality management principles 1.3 Quality management processes 1.4 Quality management standards (ISO 9000, EFQM, ...) 1.5 Quality management aspects in project management standards (PMBOK, ... ) 1.6 Quality system, quality manual 1.7 Quality management tools

2. Quality in projects

2.1 Quality planning, quality assurance, quality control, quality reviews 2.2 Configuration management 2.3 Quality management manual for a project

3. Case studies
There is a cluster of case studies dealing with the application of quality management tools (cause-effects analysis, failure mode effects analysis, etc.). Additional case studies deal with selected quality management processes and with contributions to a quality system.

4. Parameters
ECTS: 3 Hours of study in total: 90 Weekly hours per semester: 2 Contact hours: 30 Self study hours: 60 Course characteristics: compulsory Course frequency: every year - winter semester Maximal capacity: 15 students Course admittance prerequisites: no special requirements Skills trained in this course: professional, methodological, and personal skills Prerequisite for the completion of the following courses: This course is important for all subsequent courses Assessment of the course: 75% contributions within the course (homework, group work, presentations, case studies) 25% written or oral examination at the end of the course Teaching staff: Prof. Dr. Peter Reusch, (NN : Business Administration esp. Project Management)

5. Learning outcomes

 * 5.1 Knowledge**

The students can explain
 * core issues of quality management.
 * principles and process of quality management according to ISO.
 * the concept of a quality system.
 * structure and content of a quality manual.
 * concepts and processes of the knowledge area of quality in project management standards.
 * core methods and tools of quality management (cause-effects analysis, failure mode effects analysis, etc.)
 * methods and tools for the description and for the development of processes (EPC, BPM, etc.)


 * 5.2 Skills**

They are able to
 * apply methods and tools of quality management (cause-effects analysis, failure mode effects analysis, etc.) in selected cases.
 * apply methods and tools for the description and for the development of processes (EPC, BPM, etc.) in selected cases.
 * design a limited quality system in a case study

in a given context in the course.


 * 5.3 Competence - attitude**

They are able to
 * apply methods and tools of quality management (cause-effects analysis, failure mode effects analysis, etc.) in projects.
 * apply methods and tools for the description and for the development of processes (EPC, BPM, etc.) in projects
 * design and implement a quality system

in a new context / project.


 * 5.4 On scaling learning outcomes**

The assessment of learning outcomes is based upon the following core perspectives:


 * Analysis - quality of analyses
 * Completeness – regarding modules of a quality system
 * Completeness - regarding processes, cause analysis, etc.
 * Complexity - regarding processes, cause analysis, etc.
 * Complexity - regarding modules of a quality system

=6. Teaching and training methods:=


 * Lectures introducing concepts, methods and tools
 * Group work to train concepts and methods, to develop skills and to work on case studies
 * Home work to add individual contributions
 * Presentations to communicate results

=7. Course mapping=

This course is linked to other courses of the study programme in the following way:

MP01 shows the need for quality management.
 * MP01: Projects: Concept, Types, Cases, Context and Organization**

MP02 and MP08 support each other - many aspects of MP02 are included in concepts on quality management in MP08.
 * MP02: Life cycle Concepts, Maturity Models, Customer Relation Ship, Stakeholder Management**

MP03 includes standards for quality management - in MP08 there is a stronger focus on principles, processes and systems.
 * MP03: Standards and Mainstreams**

Project planning includes planning tasks of quality management.
 * MP04: Project Planning**

Project control includes control of quality management processes.
 * MP05: Project Control**

Competences of human resources are embedded in quality management principles.
 * MP06: Human Resource Management in Projects - including Competences, Team Building and Leadership**

Roles and responsibilities in project organization are embedded in quality management principles.
 * MP07: Project Organization**

The process approach and clear roles and responsibilities support risk management. Awareness of risks stimulates quality management.
 * MP09: Managing Risk**

Project economics deals with quality costs.
 * MP10: Project Economics**

Communication is a core issue of quality management.
 * MP11: Communications, Negotiation and Conflict**

Social competencies support quality management. ISO standards reach from quality systems to social responsibility.
 * MP12: Social Competencies**

Change management supports quality management.
 * MP13: Managing Change**

Creativity and decision making support quality management.
 * MP14: Creativity and Decision Making**

Intercultural communication supports quality management.
 * MP15: Intercultural Communications**

Information and knowledge management supports quality management.
 * MP16: Information and Knowledge Management**

Program finance supports quality management.
 * MP17: Project Finance**

Quality management has to consider legal aspects regarding responsibility and liability.
 * MP18: Legal Aspects in Project Management: Contracts, Procurement, and further Issues**

Quality management must be embedded in program and portfolio management.
 * MP19: Program and Portfolio Management**

Quality management support issues on safety, health and the environment.
 * MP20: Safety, Health and the Environment**

=8. References=

Most course materials are available in ILIAS (including quality management standards) and additional web portals - a few books to mention here:

PMBOK® - 4th edition, PMI® 2008. Kerzner, Harold: Project Management, 10th edition, New York 2009. Schelle, Heinz; Ottmann, Roland; Pfeifer, Astrid: Project Manager, GPM 2006.